The best video file format changes depending on the device and browser your respondents use to view the video. WAV is also widely supported, but its large file size may create a negative experience for those with slower internet connections. For audio filesįor audio files, we recommend MP3 format.
If you still want to upload your files directly to Qualtrics, the best file type will depend on your audience.
In addition, both YouTube and SoundCloud support private media if security is a concern. Both of these services dynamically load an appropriate version of your file that will work on whatever device or browser your respondent is using, ensuring the widest compatibility. For most file types, your survey respondents will need to have a related browser plug-in installed to correctly view the media.īecause of this, we recommend uploading your media to a file hosting site such as YouTube or SoundCloud, and then embedding the media via HTML or a URL. Though Qualtrics supports the uploading of most audio or video files, web browsers aren’t as forgiving. If you are a user on a paid license and have questions about your account permissions, contact your Brand Administrator. If you have a free survey account or CoreXM Standard license, these permissions cannot be enabled without upgrading your account. The Allow JavaScript account permission must be enabled for proper video playback. Warning: Inserting media requires the Allow All HTML Markup account permission to be enabled on an account.
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